I got my package in 8 days(ordered on a Friday). customer service was absolutely on point. The lady Sally had good communication. As far as the wig, it's pretty much perfect. I order this wig for my Halloween costume so I plan on cutting it but these are a few pictures. I tried to show it in different ways and when it's wet. Only thing negative I could say is I wish the curls stared at the roots. And I customized the f**ck out of my unit to fit my hair line. You may have to do that too.